Privacy Policy

RE/MAX Elite Privacy Policy

Our Contact Details

Name: RE/MAX Elite
Address: 549 Bloxwich Road, Bloxwich, WS3 2XD
Phone Number: 01922 322988
Email: elite@remax.co.uk

The Type of Personal Information We Collect

We currently collect and process the following information:

Personal identifiers, contacts, and characteristics (e.g., name, address, contact details).
Financial information (e.g., payment details).
Identification documents (e.g., passport, driver's license).
Property details and preferences.
Communication records.

How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided directly by you for one of the following reasons:

To facilitate property transactions and services.
To comply with legal and regulatory obligations.
To communicate with you regarding our services.

We also receive personal information indirectly from the following sources in the following scenarios:

Publicly accessible sources (e.g., Land Registry) to verify property ownership.
Credit reference agencies for tenant vetting purposes.

We use the information that you have given us to:

Provide and manage our property services.
Comply with legal obligations, including anti-money laundering regulations.
Communicate with you about properties and services that may interest you.

We may share this information with:

Legal and regulatory authorities as required by law.
Service providers who assist in delivering our services (e.g., IT support, payment processors).
Professional advisors (e.g., solicitors, accountants) involved in property transactions.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time by contacting elite@remax.co.uk.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(f) We have a legitimate interest.

How We Store Your Personal Information

Your information is securely stored at our offices and on our secure servers.

We keep personal information for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. We will then dispose of your information by securely deleting electronic records and shredding physical documents.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate or incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at elite@remax.co.uk, 01922 322988, or 549 Bloxwich Road, Bloxwich, WS3 2XD if you wish to make a request.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at elite@remax.co.uk, 01922 322988, or 549 Bloxwich Road, Bloxwich, WS3 2XD.

You can also complain to the ICO if you are unhappy with how we have used your data.

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk